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  • Certification in Fine Dining & VIP Guest Handling

    Designed by Skillversity

    Program Overview

    This certification program is designed for restaurant managers, hospitality professionals, servers, and front-of-house staff who want to master fine dining service etiquette and VIP guest handling. The course covers high-end restaurant service, personalized guest experiences, wine pairing, table setting, and handling high-profile customers with professionalism and discretion.

    Duration: 1 Month

    Course Modules

    Week 1: Fundamentals of Fine Dining Service

    • Understanding fine dining vs. casual dining service

    • Essential etiquette, grooming, and professional appearance

    • Table setting and cutlery placement (formal dining setup)

    • Sequence of service: greeting, seating, menu presentation, order taking

    Week 2: Luxury Customer Service & Personalized Experiences

    • Anticipating guest preferences and exceeding expectations

    • Discreet and professional communication for high-profile guests

    • Handling special requests, dietary restrictions, and customized orders

    • Creating a memorable dining experience through attention to detail

    Week 3: Wine & Beverage Pairing for Fine Dining

    • Basics of wine selection and pairing with food

    • Serving techniques for champagne, cocktails, and premium beverages

    • Handling high-end liquor and beverage presentation etiquette

    • Upselling luxury items through storytelling and menu knowledge

    Week 4: VIP Guest Handling & Crisis Management

    • Handling celebrity, corporate, and high-profile guests with discretion

    • Managing difficult customers and conflict resolution professionally

    • Security protocols and ensuring privacy for elite guests

    • Crisis management for service errors, complaints, or unexpected situations

    Who Can Enroll?

    • Restaurant and fine dining staff

    • Hospitality managers and front-of-house professionals

    • Concierge and luxury service providers

    • Event planners and banquet managers

    Benefits of the Course

    • Master fine dining etiquette and high-end restaurant service

    • Learn to handle VIP guests with professionalism and discretion

    • Gain expertise in luxury beverage service and wine pairing

    • Certification to boost career opportunities in fine dining and hospitality